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Motomech Mobile Mechanics - Privacy Policy:

At Motomech Mobile Mechanics we are committed to protecting your privacy. We understand that your personal information is important to you and we are open and transparent in how we collect and use your personal information.

Our privacy policy is available on our website.

Application of this Privacy Policy

Motomech Mobile Mechanics’ privacy policy applies to personal information collected by Motomech Mobile Mechanics and is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988.

Collection and use of personal information

Motomech Mobile Mechanics collects personal information when the information is required for our business activities and functions. The information we collect depends on the circumstances in which a connection is made.

The personal information we may collect include, but are not limited to, your name, date of birth, address, telephone number, email address, occupation, driver’s license number, tax file number, employment and academic history, names of referees, health information based on testing undertaken for us, records of communication, payment and transaction details. This is a non-exhaustive list of information held by Motomech Mobile Mechanics and the information collected would depend on the reason for the collection.

Motomech Mobile Mechanics collects, holds and uses personal information about you for purposes connected with our business operations:

• In providing our products/services
• In regard to requests/interactions with our digital services
• Carrying out certain checks
• Dealing with us over the telephone/internet
• In purchasing our products/services
• Because we would like to improve our products/services
• Interacting with businesses of which we have a relationship with
• Dealing with customer care and customer service activities
• To recruit and assess potential employees

Motomech Mobile Mechanics collects personal information in a number of ways depending on the business circumstances. These methods may include, but are not limited to direct interaction with you, through emails, or phone calls, formal business documents such as sales orders, purchase orders, or application forms, when interacting with our website, or from other sources. We may collect personal information from third parties depending on the circumstances, for instance credit checks and references.

Security and disclosure of your personal information

Motomech Mobile Mechanics holds personal information electronically and in hard copy form. We take reasonable steps to protect your personal information from misuse, loss, interference, unauthorised access, modification or disclosure. In some circumstances way may use our external service providers to assist us in securing your personal information.

We will not disclose your personal information unless you have given us your direct consent, it is permitted/required by law, or in other circumstances such as for the primary purposes for which the information was collected or purposes related to the primary purpose where it would reasonably be expected that the information would be used or disclosed for that purpose.

Third parties we may disclose your personal information to include;

• Government agencies
• Related companies
• Financial institutions
• Professional advisors and service providers (Legal advisors, Accountants, Auditors and IT service providers)

Motomech Mobile Mechanics is committed to protecting your privacy and will take all necessary steps to ensure our related companies, external advisors and service providers are obligated to use your personal information only for the purpose it was disclosed.

In some circumstances, Motomech Mobile Mechanics may disclose your personal information to overseas recipients as permitted by the Australian Privacy Principles. We may make use of data storage or cloud computing in which case information may be stored, under our control on servers outside of Australia.

Accessing and correcting your personal information

You may request access or correction of your personal information stored by Motomech Mobile Mechanics by sending a request to info@motomech.com.au. Due to confidentiality Motomech Mobile Mechanics will only disclose information once we are satisfied that the information relates to you.

Please allow us reasonable time to respond to your request, and provide detailed information in your request to reduce turnaround time.

Motomech Mobile Mechanics will not charge you a fee for access, but may recover reasonable costs associated with providing the information requested by you.

Motomech Mobile Mechanics may be unable to provide or correct your personal information in certain circumstances as set out in the Privacy Act 1988. In such circumstances we will give you a written notice for such refusal.

Changes to this Privacy Policy

Motomech Mobile Mechanics may update this Privacy Policy periodically, or to reflect company and customer feedback.

Complaints and feedback

If you wish to provide any feedback, have a query, or wish to make a complaint regarding a breach of the Australian Privacy Principles contact us at info@motomech.com.au

We will respond within a reasonable time to resolve the matter.

Last updated June 2016